How to Delete or Cancel InfoPay

InfoPay is a payment processing company that offers services for various websites. The parent company is Accucom. Accucom was founded in 2003, and it is located in Boston, MA. The company processes members’ payments for various subscriptions and memberships. The companies that they primarily process payments for are public records and background search websites. Some of the websites that use InfoPay is RecordsFinder, FreeBackgroundCheck, StateRecords, InfoTracer, ReversePhoneCheck, NetDetective, and IDStrong. The websites mentioned typically assist members with accessing background records, public records, criminal records, and address/phone look-ups.

You may have noticed InfoPay on your credit card or bank statement. Your monthly membership fees will be processed by InfoPay instead of the actual website that you have signed up on. Membership pricing will widely vary based on the website. Each website will have different rates and subscription costs. Most websites offer monthly members, 3-month memberships, 6-month memberships, and annual memberships. Free trials are usually offered before paying a regular membership fee.

If you have any customer service-related issues, you will need to contact InfoPay. They will assist you with your billing and customer service inquiries. You can also lookup your purchase on the website. You will need to enter either your email address and last four numbers of the credit card used OR your receipt/confirmation number. Customer Support is available 7 days per week from 7am-12am, eastern standard time. You can also contact Customer Support via the online form by entering your first name, last name, email address, along with any questions or comments. Live Chat is available during the business hours as well. To cancel your subscription/membership that is charged by InfoPay, follow the cancellation instructions that are listed on this page.

To cancel or delete your account, you will need to gather this information

First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge

Using the information listed above, follow these easy steps

Method: Phone (Live Agent)

  1. Dial 800-309-9351
  2. Ask the representative to cancel your account
  3. Provide your account information when requested
  4. Ask the representative for a confirmation number or email
  5. Keep your confirmation number or email as proof that you cancelled your account

Here’s some additional helpful information about InfoPay

Address 1: 227 Lewis Wharf
City: Boston
State/Province/Region: MA
Zip/Postal Code: 02110
Country: United States
Phone 1: 800-309-9351
Phone 2: 617-262-9317
Email 1: [email protected]
Main Site Url:
Help Site Url:
Fax: 617-262-9325
Terms Of Service Url:
Privacy Policy Url: