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How To Delete or Cancel Ancestry


Ancestry is genealogy records website. It was founded in 1983 by founders Paul Brent Allen and Dan Taggart. The headquarters are based in Lehi, Utah. The CEO of Ancestry is Margo Georgiadis. Ancestry has provided access to over 10 billion historical records and has sold over 14 million DNA kits to customers throughout the world. Ancestry currently has over 3 million paying members on the website. Ancestry also owns various other genealogy and archive websites, such as Archives, FindAGrave, Fold3, Newspapers.com, Rootsweb, and AncestryProGenealogists. The owners of Ancestry is Permira and CMGI.

Ancestry offers genealogical reports, historical reports, genetic DNA kits, and family tree information. With Ancestry, you can discover information about your family and family tree details. You start by providing any information you may know, including your name, parents’ names, grandparents’ name, birthplaces, and birth dates. Once you have done so, you look for a “leaf” which is a hint that has more information about your family tree. You can discover details to add to your family tree. The more hints and details you uncover will help you grow your family tree. There are over 20 billion records on the website, so there is a huge possibility that you will find extensive information regarding your family. For people who are looking to do a little more digging, you can order a DNA kit. With the DNA kit, you will provide a sample of your DNA. It is then shipped off to an approved lab to get tested. You will receive your genealogy DNA results afterward, letting you know exactly where your ancestry lineage is from.

There are three Ancestry packages available. The U.S. Discovery allows access to U.S. records. It is $19.99 per month or $99 for six months. The World Explorer package includes access to all U.S. & international records. It is $34.99 per month or $149 for six months. The All Access package allows access and membership to Ancestry, Newspapers.com, and Fold3.com. It is $44.99 per month or $199 for six months.

If you would like to cancel Ancestry, follow the cancellation instructions below.


To cancel or delete your account, you will need to gather this information


First Name
Last Name
Maiden Name
E-mail Address on account
Password
Address 1
Address 2
City
State
ZIP/Postal Code
First 6 and Last 4 digits of the Credit you are being charged on
Date of Last Charge
Amount of Last Charge

Using the information listed above, follow these easy steps


Method: Login

  1. Goto https://www.ancestry.com/
  2. Click on “Sign In” in the top right corner
  3. Log in to your account using your email address and password
  4. Click on your name in the top right corner
  5. Click on “Account settings”
  6. Scroll down to locate “Cancel subscription”
  7. Click on your reason for cancellation
  8. Keep your confirmation number or email as proof that you cancelled your account

Method: Phone (Automated)

  1. Dial 1-800-262-3787
  2. Select phone menu option 2
  3. Provide your account information when requested
  4. Keep your confirmation number or email as proof that you cancelled your account

Method: Phone (Live Agent)

  1. Dial 1-800-262-3787
  2. Select phone menu option 1
  3. Select phone menu option 2
  4. Provide your account information when requested
  5. Ask the representative to cancel your account
  6. Ask the representative if you will be charged again
  7. Ask the representative for a refund
  8. Ask the representative for a confirmation number or email
  9. Keep your confirmation number or email as proof that you cancelled your account

Method: Web Form

  1. Goto https://ancestry.force.com/s/contactsupport
  2. Enter your information where requested
  3. Click on Submit at the bottom of the page
  4. Keep your confirmation number or email as proof that you cancelled your account
  5. If you do not receive an email response, do not consider your account cancelled! Try to contact them another way.

Method: E-Mail

  1. Write an email requesting cancellation and confirmation
  2. Send your email to customersolutions@ancestry.com
  3. Keep your confirmation number or email as proof that you cancelled your account

Here’s some additional helpful information about Ancestry.com


Address 1: 1300 West Traverse Parkway
City: Lehi
State/Province/Region: UT
Zip/Postal Code: 84043
Country: United States
Phone 1: 1-800-262-3787
Phone 2: 1-801-705-7000
Email 1: support@ancestry.com
Twitter Url: https://twitter.com/ancestry
Facebook Url: https://www.facebook.com/AncestryUS/
Main Site Url: https://www.ancestry.com/
Help Site Url: https://support.ancestry.com/s/
Contact Form Url: https://ancestry.force.com/s/contactsupport
Terms Of Service Url: https://www.ancestry.com/cs/legal/termsandconditions
Privacy Policy Url: https://www.ancestry.com/cs/privacyphilosophy

We’ve been able to confirm that the following charge descriptors belong to Ancestry.com. If you are seeing these charges on your statement, it’s likely that your account with Ancestry.com is active. Follow the steps listed above to cancel or delete your account and stop the charges.


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POS PUR ANC*ANCESTRY.COM 8002623787 USA
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