How to Delete or Cancel

BetterHelp was founded in 2013 by Alon Matas and Danny Bragonier and was acquired by Teladoc in 2015. BetterHelp provides direct-to-consumer access to behavioral health services. Customers are provided access to counselors and therapists via the BetterHelp web-based portal. Each individual is provided with a dedicated “room” within the website that is accessible from any device that is connected to the internet from any physical location. The portal is available to both client and provider 24 hours a day, 7 days per week.

BetterHelp members have several methods of communicating with their therapist or counselor via the platform. Clients may exchange messages with their provider which are stored on the server so that the client may go back and read the messages again if desired in the future. Clients may also chat live with their provider, choose to have a phone call session to talk with their provider, or the client may utilize video conferencing to video chat with their counselor or therapist. Cost for the service varies based on a number of factors. Some insurance plans will cover telemedicine sessions for mental health with the associated copays, for clients without insurance coverage for the service, the cost will vary based on whether they pay full or reduced price fees. Pricing ranges from $40.00 to $70.00 dollars per week for the service, which is billed once a month.

Memberships automatically renew and charge each month, but have no minimum time commitment and can be cancelled at any time. The information that is included below has been gathered to help you cancel your account with BetterHelp counseling services.

To cancel or delete your account, you will need to gather this information

First Name
Last Name
Email address on the account
Last 4 digits of Credit Card being charged
Date of Last Charge
Amount of Last Charge

Using the information listed above, follow these easy steps

Method: Web Form

  1. Goto
  2. Enter your information where requested
  3. Scroll down to locate the orange button that says “Submit”
  4. Click on the orange button that says “Submit”
  5. Keep your confirmation number or email as proof that you cancelled your account

Method: E-Mail

  1. Write an email requesting your account be cancelled
  2. Provide your account information within the email
  3. Send your email to [email protected]
  4. Keep your confirmation number or email as proof that you cancelled your account

Here’s some additional helpful information about

Address 1: 440 N. Wolfe Rd
City: Sunnyvale
State/Province/Region: CA
Zip/Postal Code: 94085
Country: USA
Email 1: [email protected]
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