How to delete or cancel BetterHelp

• BetterHelp.com
• Better Help

BetterHelp was founded in 2013 by Alon Matas and Danny Bragonier and was acquired by Teladoc in 2015. BetterHelp provides direct-to-consumer access to behavioral health services. Customers are provided access to counselors and therapists via the BetterHelp web-based portal. Each individual is provided with a dedicated “room” within the website that is accessible from any device that is connected to the internet from any physical location The portal is available to both client and provider 24 hours a day, 7 days per week. BetterHelp members have several methods of communicating with their therapist or counselor via the platform. Clients may exchange messages with their provider which are stored on the server so that the client may go back and read the messages again if desired in the future. Clients may also chat live with their provider, choose to have a phone call session to talk with their provider or the client may utilize video conferencing to video chat with their counselor or therapist. The cost of the service varies based on several factors. Some insurance plans will cover telemedicine sessions for mental health with the associated copays, for clients without insurance coverage for the service, the cost will vary based on whether they pay full or reduced price fees. Pricing ranges from $40.00 to 70.00 dollars per week for the service, which is billed once a month. Memberships automatically renew and charge each month, but have no minimum time commitment and can be cancelled at any time. The information that is included below has been gathered to help you cancel your account with BetterHelp counseling services.

Get together the following account information:

• First Name
• Last Name
• Email address on the account
• Password
• Last 4 digits of Credit Card being charged
• Date of Last Charge
• Amount of Last Charge

Follow these steps:

1. Use your internet browser to visit https://www.betterhelp.com/contact/
2. Now put in your info where it asks for it
3. Go down the page to find the orange button that says “Submit”
4. Hit the link that says the orange button that says “Submit”
5. As usual, just in case, keep the proof that you’ve cancelled handy.

Follow these steps:

1. Type up an email requesting your account be cancelled
2. So that they can locate your account, provide the information they ask for in the email 
3. Send out your email to [email protected]
4. As usual, just in case, keep the proof that you’ve cancelled handy.